Open a Shared Mailbox

Overview

Shared mailboxes are email addresses not directly assigned to an individual, such as those used for a department or project. They are often shared among multiple people. The instructions below explain how to access a shared mailbox.

Steps

Via the Web

1. Sign into your own account at outlook.office.com.
2. Click on your profile picture or initials in the top right-hand corner.
3. Choose "Open another mailbox."
4. Enter the email address you'd like to access.
5. Click OK.
6. The mailbox for that account will open in another tab or window.

If you wish to monitor the shared mailbox from the same tab or window as your primary email account, you can add it to the left navigation pane, much like with the desktop version of Outlook.

1. Sign into your own account at outlook.office.com.
2. Right-click on your primary mailbox in the left navigation pane (either your name or the word "Folders") and choose "Add shared folder."
3. In the dialog box that displays, enter the email address for the shared mailbox.
4. Click Add.
5. The mailbox for that account will display below your own in the left navigation pane.

If you wish to remove the shared mailbox from the left navigation pane, simply right-click the name of the shared mailbox and choose "Remove shared folder."

Via Outlook for Macs

1. Open Outlook.
2. Click on the Outlook menu and choose Settings.
3. Choose Accounts.
4. Select your Providence College account on the left.
5. Click the Delegation and Sharing button near the bottom.
6. Click on Shared With Me at the top.
7. Under "Open these additional mailboxes:" click the add (+) button.
8. Enter the email address you'd like to add.
9. Click Add.
10. Click OK.
11. When you close the Settings window, you should see the mailbox added in the left of mailboxes on the left. It may take some time for the information within that account to populate. You may need to quit Outlook and re-open it.

Via Outlook for Windows

Any additional mailboxes to which you have been granted access should automatically populate in the mailbox list on the left sidebar. This may take some time following the granting of access.

Via Outlook for iOS and Android

1. Sign in to your primary account in Outlook for iOS or Android.
2. Tap your profile icon in the top left corner to open the navigation pane, then tap the Settings icon.
3. Tap Add Mail Account.
4. Tap Shared Mailbox Account.
5. Enter the email address of the shared mailbox, then tap Add Shared Mailbox.
6. Once the account has been added, tap the account in the navigation pane to view the inbox.