Teams Audio and Video Settings & Troubleshooting

Steps

Before Joining a Meeting

Change Your Settings

1. Open Teams.
2. Click Settings and more ... next to your profile icon in the top right.
3. Click Settings.
4. Click Devices.
5. Under Audio devices, select your speaker and microphone from the drop-down menus
6. Under Camera, select your camera from the drop-down menu. You should see a preview of that camera’s video.

Make a Test Call

1. Open Teams.
2. Click Settings and more ... next to your profile icon in the top right.
3. Click Settings.
4. Click Devices from the left menu.
5. Click Make a Test Call.
6. Make sure your volume of your speaker is turned up and follow the verbal instructions.
7. Your recorded message will be played back and then a summary of the call will be displayed.
8. If you could not hear your message, your camera did not display anything, or your call summary identified an error with a device, click Show Device Settings, and adjust your settings before trying again.
9. Once all your audio and video devices are working correctly, click Close.

While in a Meeting

Change Your Settings

1. ​​​​​​While in a meeting, click More ... .
2. Click Settings.
3. Click Device Settings.
4. Select your speaker, microphone, and camera from the drop-down menus.
5. Once you are done, hide the settings pane by clicking the x next to Device Settings.

Troubleshooting

Turn on Your Microphone and Camera.

1. ​​​​​If your device is connected properly but others can not see or hear you, your camera may be off or your mic may be muted. A red slash over the camera or microphone icon indicates it has been turned off.
2. To turn it back on, click on the icon (the slash should disappear).

Check System Privacy Settings

To use your camera or microphone in Teams, you may need to change privacy settings on your device to give Teams access to it.

Windows

1. Right click the Windows start button, then click Settings.
2. Click Privacy or Privacy & Security.
3. From the left menu, click Camera or Microphone.
4. Toggle on Allow apps to access your camera or Allow apps to access your microphone.
5. If Microsoft Teams is listed, toggle on.
6. Close all apps and restart your computer.

macOS

1. Click the apple menu at the top left
2. Click System Preferences.
3. Click Privacy & security.
4. Under Privacy, click Camera or Microphone.
5. Toggle on Microsoft Teams.
6. Close all apps and restart your computer.

Google Chrome (browser)

1. Open Chrome.
2. Click the three vertical dots at the top right, then click Settings.
3. Click Privacy & security from the left menu.
4. Click Site settings.
5. Under Recent Activity, click View permissions and data stored across sites.
6. Scroll down and click microsoft.com.
7. Click teams.microsoft.com.
8. Set Camera and Microphone to allow.