Zoom Audio and Video Settings & Troubleshooting

Steps

Before Joining a Meeting

Change Your Video Settings

1. Open Zoom.
2. Click the settings icon at the top right.
3. Click Video from the left menu.
4. Under Camera, select your device from the drop-down menu and you will see a preview of that camera's video.
5. Scroll down to see additional video settings.

Change Your Audio Settings

1. Open Zoom.
2. Click the settings icon at the top right.
3. Under Speaker, select your device from the drop-down menu.
4. To test the speaker, click Test Speaker. Make sure your speaker's volume is turned up. If you can hear the ringtone, your speaker is working.
5. Under Microphone, select your device from the drop-down menu.
6. To test the microphone, click Test Mic. As you speak, you should see the blue bar fluctuate with the volume levels. After speaking, your recording will replay.
7. Scroll down to see additional audio settings.

When Joining a Meeting

Change Your Audio Settings

1. When you join a meeting, you will be asked to join with your computer audio.
   • If this message does not show up when you join a meeting, go to Settings, click Audio, and uncheck Automatically join audio by computer when joining a meeting.
2. To test your audio settings, click Test Speaker and Microphone.
3. Select your speaker from the drop-down menu.
4. A ringtone will play. Make sure your speaker volume is turned up.
5. If you cannot hear the ringtone, click No, Try Another Speaker.
6. If you can hear the ringtone, click Yes.
7. Select your microphone from the drop-down menu.
8. Speak into your mic, then listen to the replay. As you speak, the input level should fluctuate.
9. If you cannot hear the replay and the input level does not change, click No, Try Another Microphone.
10. If you can hear the replay, click Yes.
11. Click End Test.

While in a Meeting

Change Your Video Settings

1. While in a meeting, click the up arrow next to the video camera icon.
2. From the menu, click Video Settings.
3. Under Camera, select your device from the drop-down menu and you will see a preview of that camera's video.
4. Scroll down to see additional video settings.

Change Your Audio Settings

1. While in a meeting, click the up arrow next to the microphone icon.
2. From the menu, click Audio Settings.
3. Under Speaker, select your device from the drop-down menu.
4. To test the speaker, click Test Speaker. Make sure your speaker's volume is turned up. If you can hear the ringtone, your speaker is working.
5. Under Microphone, select your device from the drop-down menu.
6. To test the microphone, click Test Mic. As you speak, you should see the blue bar fluctuate with the volume levels. After speaking, your recording will replay.
7. Scroll down to see additional audio settings.

Troubleshooting

Turn On Your Microphone and Camera

1. If your device is connected properly but others can not see or hear you, your camera may be off or your mic may be muted. A red slash over the camera or microphone icon indicates it has been turned off.
2. To turn it on, click the icon (the red slash will disappear).

Check System Privacy Settings

To use your camera or microphone in Zoom, you may need to change privacy settings on your device to give Zoom access to it.

Windows 10

1. Right click the Windows start button, then click Settings.
2. Click Privacy or Privacy & Security.
3. From the left menu, click Camera or Microphone.
4. Toggle on Allow apps to access your camera or Allow apps to access your microphone.
5. If Zoom is listed, toggle on.
6. Close all apps and restart your computer.

macOS

1. Click the apple menu at the top left.
2. Click System Preferences.
3. Click Privacy & security.
4. Under Privacy, click Camera or Microphone.
5. Toggle on Zoom.
6. Close all apps and restart your computer.

Google Chrome (browser)

1. Open Chrome.
2. Click the three vertical dots at the top right, then click Settings.
3. Click Privacy & security from the left menu.
4. Click Site settings.
5. Under Recent Activity, click View permissions and data stored across sites.
6. Scroll down and click zoom.us.
7. Click providence.zoom.us.
8. Set Camera and Microphone to allow.