Change Your Password

Overview

These steps show how to change your Providence College network password. Changing this password will also change the password to all college web resources that use single-sign-on (SSO) or your Net ID. Web resources that use SSO to sign in include email, CyberFriar, Canvas, MyPC Portal, all Office 365 applications, Banner, and others. Your Net ID is used to sign in to campus computers, the PC-Secure Wi-Fi network, and more.

Steps

Change Your Network Password

1. Open a browser and go to passwordreset.microsoftonline.com. To access this from the Microsoft log in page, click the Forgot Password link under where you would enter your password to log in. 
2. Enter your PC email address.
3. Enter the characters shown in the image or the words in the audio. 
   1. To listen to the audio, click the speaker icon to the right of the image to switch to audio mode, then click the large speaker icon to begin playing the audio. 
   2. To get a new image or audio, click the reload icon to the right of the image. 
4. Click Next. 
5. Select one of the methods to verify your identity.
   • Text my mobile phone: 
   1. Type your phone number, then click Text. 
   2. Type the verification code from the text message. 
   3. Click Next. 
   • Call my mobile phone: 
   1. Type your phone number, then click Call. 
   2. Answer the phone call and follow the instructions to verify your identity. 
   3. Click Next. 
   • Approve a notification on my authenticator app 
   1. Click Send Notification. 
   2. Approve the sign-in from your authenticator app. 
   • Enter a code from my authenticator app 
   1. Click Send Notification. 
   2. Open your authenticator app and tap your PC account to view your one-time password code. 
   3. Type the code for your account, then click Next. 
6. Type and confirm your new password, then click Finish. 
7. After you get the message saying your password has been reset, you can sign in to your account using your new password. 

Password Requirements 

Your network password must meet the following requirements: 

• Must be at least 10 characters 
• Must not be one of your previous 24 passwords 
• Must not contain any part of your Net ID or name 
• Must not include the words “providence” or “friars”