There are various options for support when the Helpdesk is closed. Use the methods below for assistance with various common questions and issues.
Helpdesk Hours
View the IT Helpdesk hours
Account Access Issues
For issues accessing your user accounts, visit our self-service password page at https://providence.edu/password
For issues with multi-factor authentication (MFA), you can change your MFA settings with Microsoft at http://aka.ms/mfasetup
Canvas Support
Canvas support is available 24 hours a day, 7 days a week. View the knowledge article How do I get help with Canvas?
General Issues
Search our Knowledge Base for self-service solutions.
Further Support
For issues you are unable to resolve using the self-service options, you can submit a service request to receive a response during Helpdesk operating hours.