Service Catalog

Categories (12)

Cable TV & Streaming

Issues and requests related to the wired cable TV service on campus as well as Cox Contour streaming service.
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Canvas, Classroom, & Academic Support

Canvas, Sakai, Classroom/Academic Technology & Software
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Computer, Device, & Printer Support

Computers, Tablets, Printers, Scanners, PC Prints
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CyberFriar, Banner, 25Live, & Administrative Systems

Includes BDMS, APEX, Titanium, ARMS, Slate, CRM
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Email, Calendar, Communications, & Collaboration

Email, Calendars, Zoom, Microsoft Teams
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Digital Forms and MyPC Portal & Providence.edu Websites

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Network Drive & Cloud Data Storage & File Sharing

Issues related to network drives, data storage, and cloud storage.
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Network & Wi-Fi Connectivity

Wired and wireless network connections.
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PC ID Card Services

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Software & Applications

Issues with and requests for college-licensed software.
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Telephones & Voicemail

Issues and requests related to the campus phone system.
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User Accounts & Access

Issues and requests related to user account creation and access.
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Services (1)

General Technical Support

General technical help, support, or troubleshooting for issues not covered by the services listed.