My Recently Visited Services
For immediate assistance, call the Helpdesk at 401-865-4357.
IMPORTANT: If you are locked out of your room or building and need to get in immediately, first select "Request Service," create a work order, then immediately call Public Safety at 401-865-2391 so they can let you in. Our locksmith will address the lock issue later in the day (during regular office hours only Mon-Fri).
Request service with door card swipe, code issues, lock repairs, remove locks or if you need additional keys for cabinets, doors, desk drawers.
Report issues related to floor drains, pipes, showers, sinks, toilets, and water dispensers (filters).
Use this service ONLY FOR Academic, Non-Academic Buildings, Student Housing locations to request service for all food service equipment, dishwashers, dryers, ice machines, refrigeration units, refrigerators, ovens, stoves and washing machines.
Request to have a shared mailbox created or deleted, or have user access to it added or removed.
Report a problem with a network drive or request file recovery.
Request assistance or report issues with fields, grounds, irrigation, flags, gates, gate arms, parking lots, snow/ice removal,.
Report issues with bats, bees/hornets nests, insects, mice, squirrels, or other creatures.
New hardware request form for faculty and Academic Affairs staff pre-approved requests
Report an email scam that you wish the IT Department be aware of.
General technical help, support, or troubleshooting for issues not covered by the services listed.
Request new toner cartridges for laser printers.
This service is for assistance with dorm room furniture in any student housing locations.
NOTE: Work orders to remove or add furniture will be sent to the ResLife Department for approval.
To request service for carpentry: ceilings/floors/walls, doors, glass (including plexiglass), hang/remove items, install dispensers, painting, roofs, rugs, shades, signage, tiles, walls, windows (blinds/shades), please click "Request Service."
To report a leaks coming from the ceiling, wall or coming up from the floor.
Request assistance with furniture/equipment assembly, disassembly or repair.
--> Students who need service for their student housing furniture should select "Furniture - STUDENT HOUSING ONLY" (above) <--
Requests for contracted enterprise technologies, systems, and software.
Reinstallation of operating system and installed applications.
To report A/C or heating requests (issues) or to request a window A/C unit installation or removal.
AIR PURIFIER (Academic Spaces or Offices Only): Requires approval for a medical accommodation from the Human Resources Department. Contact Margaret Card at mcard1@providence.edu for further information.
* * * * * * * * * * ! ! PLEASE READ BELOW BEFORE SELECTING THIS SERVICE !! * * * * * * * * * *
For assistance related to I.T., cable, phones, TV, WiFi, please go to top of this page, click "Home" and select "IT Services" - Thank you.
Use this service to report electrical/lighting issues, loss of electrical power, request extension cords or report issues with alarms or smoke detectors.