Overview
The cable TV system on campus is provided by Cox Communications. See the attached PDF for a list of available channels.
Access Cox Contour
Troubleshooting
For any problems with or questions about your cable TV connection, you can contact the Helpdesk at 401-865-4357. Please also see the list of common issues and their solutions below.
Only Seeing a Handful of Channels
- Connect your TV to the coaxial port in your dorm using a coaxial cable.
- Make sure the TV input is set to Cable/SAT.
- Run a Channel Scan in your TV's settings. (NOTE: This may also show up as rescan, tune, or auto-tune)
- If you are still unable to see all channels, please submit a service ticket or contact the Helpdesk at 401-865-HELP (4357).
Remote Not Working
- Make sure the remote is the correct remote for the TV.
- Try inserting new batteries.
- When all else fails, purchase a universal remote.
Poor Picture Quality on TV
If you see a “snowy” picture on your TV, it could be due to splitting the signal from your wall jack to multiple TVs. The wall jacks in the dorm rooms are only meant to handle a single TV set. If you live in the apartment-style dorms, there is only a single jack in the living room. This jack is also only meant to handle a single TV.
If you have only one TV plugged into the wall jack, you should check with your neighbors. If there are multiple rooms around you with the same issue, there could be a system-wide problem. In that case, you should contact the Helpdesk at 401-865-4357.
If no one else is having the issue, you should contact the Helpdesk at 401-865-4357.
Wall Jack is Physically Damaged
Call the Helpdesk at 401-865-4357 and we will enter a service ticket to have someone repair it.