Overview
Zscaler allows users to access campus-restricted systems and services while working away from campus. The Zscaler application contains three components - Private Access, Internet Security, and Digital Experience.
Private Access allows users to access certain campus-restricted services (Banner, APEX, BDMS, network drives, etc.) while working remotely.
Internet Security provides additional security while browsing the web.
Digital Experience provides IT with basic information to measure the performance quality of Zscaler. No personal data is collected in this information.
To best protect account security and institutional data, Zscaler requires re-authentication when a user changes networks, restarts the computer running Zscaler, or every seven (7) days.
Issue
It is possible that, while using Zscaler, a user may encounter an error message or something may not work properly. This tends to be limited to Private Access or Internet Security, as Digital Experience has no noticeable impact for the Zscaler user.
With Private Access, users may find that they are unable to access certain services or systems while working remotely that are normally accessible on campus. You might also be asked to re-authenticate.
With Internet Security, it is possible for a legitimate website to be improperly blocked.
Troubleshooting
If you run into any issues being unable to access the sites you expect, you should first ensure that Zscaler is running.
- Open the application by clicking the Zscaler icon (a blue cloud with a Z in it) in your system tray near the clock (Windows) or the menu bar (Macs) and choosing "Open Zscaler."
- Be sure that the Service Status for Private Access, Internet Security, and Digital Experience reads "ON."
- If it does not, check the Authentication status in Private Access and re-authenticate if necessary. Zscaler requires re-authentication when a user changes networks, restarts the computer running Zscaler, or every seven (7) days.
If these steps do not resolve your issues, please Report a Remote Access Issue. When completing that form, be sure to provide as much detail as possible (error messages, URL for blocked website, systems you are unable to access).